Franchise Tax Board

Web Pay - Frequently Asked Questions

  1. What is Web Pay?
  2. What type of tax payments can I make?
  3. Is there a fee for this service?
  4. Can I select a future date for my payment?
  5. What date will my payment be considered received?
  6. What type of bank account can I use?
  7. My bank account is located in another state. Can I still use Web Pay?
  8. What happens if my Web Pay request is dishonored due to insufficient funds or if my bank account is closed?
  9. What do I do if I submit my Web Pay request, but I don't get a Confirmation page?
  10. What will happen to my information if I log out before I submit my request?
  11. Can I cancel my accepted Web Pay request?
  12. Can I save my personal information in Web Pay to use again in the future?
  13. Can I view payments that I have made or scheduled using Web Pay?
  14. Do I have to mail the paper payment voucher if I use Web Pay?
  15. What are the most common errors when using Web Pay?
  16. Can I use Web Pay if my last name changed in 2008?
  1. What is Web Pay?

    Web Pay is an online application you can use to make an electronic withdrawal from your bank account to pay your personal income taxes. You can schedule a payment up to one year in advance.

  2. What type of tax payments can I make?

    You can make personal income tax payments for:

    • Estimated tax.
    • Balance due return.
    • Billing notice.
    • Extension.
    • Prior years.
  3. Is there a fee for this service?

    No, we do not charge a fee for this service. Be sure to check with your financial institution to see if they charge a fee for electronic payments.

  4. Can I select a future date for my payment?

    Yes, you can select any date up to one year in advance.

  5. What date will my payment be considered received?

    We will consider your payment received on the date we accept your Web Pay request or the date you select for future withdrawal, whichever is later. If you use Web Pay on the payment due date, you may select the due date and we will consider your payment timely.

  6. What type of bank account can I use?

    You can use a regular checking or savings account. Generally you cannot request a withdrawal from a money market account, certificate of deposit account, IRA, or brokerage account. If you wish to use one of these account types, please check with your financial institution for electronic funds withdrawal information.

  7. My bank account is located in another state. Can I still use Web Pay?

    Generally, yes. However, you should check with your financial institution to verify your account has no restrictions on electronic funds withdrawals.

  8. What happens if my Web Pay request is dishonored due to insufficient funds or if my bank account is closed?

    We may charge a dishonored payment penalty if your account has insufficient funds or has been closed. Since we did not receive your payment, you must still pay the amount you owe. If your payment is now late, we may charge penalties and interest.

  9. What do I do if I submit my Web Pay request, but I don't get a Confirmation page?

    If you do not receive a Confirmation page after you submit your request, do not go back and submit your request again. Each time you click the Submit button, an additional payment may be scheduled. Contact our e-Programs Customer Service Unit at 916.845.0353 to find out if your request was received. Assistance is available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state holidays.

    Assistance for persons with disabilities: We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments please call TTY/TDD 800.822.6268.

  10. What will happen to my information if I log out before I submit my request?

    Any information you entered and did not submit will be erased when you log out. If you submitted a request, your personal information will be used for your Web Pay request only.

  11. Can I cancel my accepted Web Pay request?

    Yes. Contact our e-Programs Customer Service Unit at 916.845.0353 at least two business days before your scheduled payment date to guarantee the cancellation. Assistance is available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state holidays.

    Assistance for persons with disabilities: We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments please call TTY/TDD 800.822.6268.

  12. Can I save my personal information in Web Pay to use again in the future?

    No. At this time, Web Pay does not offer this feature, however we hope to offer this feature in the future.

  13. Can I view payments that I have made or scheduled using Web Pay?

    No. At this time, Web Pay does not offer this feature, however we hope to offer this feature in the future.

  14. Do I have to mail the paper payment voucher if I use Web Pay?

    No. Do not mail the paper payment voucher.

  15. What are the most common errors when using Web Pay?

    The most common errors we are contacted for are:

    • Entering a period "." or a dash "-" in the last name field. For example: Johnson Jr. or Smith-Jones.
    • Entering a number sign "#" or ampersand "&" in the street address field. For example: #125 or 5th & 3rd.
    • Entering a dollar sign "$" in the payment amount. For example: $500.00.
    • Entering an incorrect routing number or account number. Note: We have added a verification step to help eliminate these errors.
  16. Can I use Web Pay if my last name changed in 2008?

    Yes. However, if your last name changed in 2008, please enter the last name you used to file your 2007 tax return.

    If you have never filed a California tax return, please have your California Driver's License or California ID number available and call our Taxpayer Services Center for assistance.

    • From within the United States, call 800.353.9032
    • From outside the United States, call 916.845.6600