Phone Services
Need answers about your client's tax return or account? Call the Tax Practitioner Hotline. In most cases we can answer your question the same day we receive it.
The Hotline is open Monday through Friday, 8 a.m. to 5 p.m. during normal operating periods, and is not open on weekends and state holidays.
- Tax Practitioner Hotline
- Call 916.845.7057 or fax your question to 916.845.6377.
- e-file Help Desk
- 916.845.0353
Self-service information
- FTB Information Directory
- The directory contains telephone numbers, mailing addresses and Webpage addresses for the key programs within our organization that you use most.
- Tax News
- Tax news is our information service operated exclusively for tax practitioners. Its primary objective is to keep you informed about state income tax laws; Franchise Tax Board regulations, policies, and procedures; and events that effect the tax practitioner community.
- Public Service Bulletins
- Redacted versions of documents provided to our Customer Service Representatives to assist them in responding to inquiries from the public
- Official California State Holidays
- A list of all official California state holidays.
Electronic communication and data transmission
- Secure Electronic Communication (SEC)
- Taxpayers, authorized taxpayer representatives, and certain state agencies can use SEC to communicate electronically by sending and receiving confidential information with designated Franchise Tax Board staff.
- Secure Web Internet File Transfer System (SWIFT)
- This is the Franchise Tax Board’s preferred secure file transfer system. SWIFT provides an alternate secure method for transferring large files to and retrieving files from FTB. It is designed to meet the file transfer needs of government agencies and external business customers.