Frequently Asked Questions

About ReadyReturn

1. What is ReadyReturn?
2. Why is the Franchise Tax Board offering ReadyReturn?
3. Who qualifies for ReadyReturn?
4. How can I find out if I qualify for ReadyReturn?
5. I meet the general qualifications, but you say that I'm not eligible. Why?
6. How much does it cost to use ReadyReturn?
7. Where did you get the information you put on my return?
8. Your system states you don't have my final wage information. How long does it take to get it?
9. What do I do if I don't want to use ReadyReturn?
10. Am I required to use ReadyReturn?
11. The information on my return is wrong. What do I do?
12. Why do you ask for my email address?
13. What will you do with my email address once I provide it?
14. Can I be removed from your email list after I've registered my email address?
15. How long will you keep my email address?
16. You notified me that my ReadyReturn is available, but my wage information is not correct. Why is that?
17. I still have questions. What should I do?

Filing My Paper ReadyReturn

1. Why didn't you print my social security number on my ReadyReturn?
2. Do I need to attach my W-2 if I file my paper ReadyReturn?
3. What do I do if I need to add or change information on the ReadyReturn you sent me?
4. I noticed my dependent's name is missing from my ReadyReturn. Do I need to complete a new tax return or file online?
5. I claimed the renter's credit last year, but it doesn't appear on my ReadyReturn. How do I claim it this year?
6. What do I need to mail to the Franchise Tax Board?
7. Where do I mail my return?
8. I forgot to sign and/or write my social security number on my return when I mailed it. What should I do?

Using ReadyReturn Online

1. What do I need to use ReadyReturn online?
2. Can I use ReadyReturn on my computer?
3. What is a Customer Service Number (CSN)?
4. I had additional income last year. How do I add this information?
5. What other types of changes can I make with ReadyReturn online?
6. I noticed my dependent's name is missing from my ReadyReturn. How do I add it?
7. I use the head of household filing status. Can I submit the Head of Household Questionnaire (FTB 4803W) using ReadyReturn?
8. I am no longer claimed as a dependent on someone else's return. How do I change this and claim my personal exemption credit?
9. I claimed renter's credit last year, but it doesn't appear on my ReadyReturn. How do I claim it this year?
10. I need to make a lot of changes. Can I save my return and finish it later?
11. How do I sign my return?
12. What do I do if I make a mistake?
13. I tried to submit my return but I got an error message. Did you get my return?
14. When is my return considered filed?
15. Can I get help using ReadyReturn online?

Can I Use ReadyReturn

1. If I had another employer?
2. If I had other income (such as a second job or interest income)?
3. If I got married and/or had a child last year?
4. If I entered into a registered domestic partnership (RDP) last year?
5. If I qualify for the federal earned income tax credit (EITC)?
6. If I can be claimed as a dependent?
7. If I need to itemize my deductions?
8. If I qualify for the renter's credit and/or the child and dependent care expenses credit?
9. If I only lived in California for part of the year?
10. If I've moved out of California?

After I File My ReadyReturn

1. I forgot to print or save a copy of my return for my records. Can you send me one?
2. Can I get an electronic copy of my return?
3. How long will it take to get my refund?
4. What do I need to do after I file my return using ReadyReturn online?
5. What do I do if I find an error after I file my return?
6. Can I cancel the electronic payment I sent with my return?